Microsoft, CrowdStrike Join Forces to Rebut Delta’s Cybersecurity Claims

Introduction

Microsoft and cybersecurity firm CrowdStrike have vehemently denounced accusations from Delta Air Lines, which attributed a recent technology outage to their software. The outage reportedly cost the airline $500 million, prompting Delta CEO Ed Bastian to threaten legal action.

Microsoft’s Response

In a letter to Delta’s attorney, Microsoft asserted that Delta’s primary IT system is unlikely to rely on Microsoft Windows. Microsoft’s lawyer, Mark Cheffo, criticized Delta’s allegations as “false, misleading, and damaging.” He emphasized the need to investigate why other airlines recovered from similar outages more expeditiously.

CrowdStrike’s Rebuttal

CrowdStrike has also rejected Delta’s claims, pointing out that Delta declined their assistance in recovering from the outage. They maintain that the outage was caused by factors unrelated to their software.

Escalating Confrontation

The dispute between the tech companies and Delta is intensifying. Bastian accused CrowdStrike and Microsoft of incompetence, vowing to pursue legal action. Microsoft has challenged Bastian’s accusations, expressing concerns about false and misleading statements.

Delta’s Perspective

Delta maintains a strong record of investing in reliable service, including substantial IT expenditures. However, the airline declined further comment on the ongoing dispute.

Independent Investigation Underway

An independent investigation into the outage is underway. The findings of the investigation are expected to provide clarity on the cause of the outage and the role played by Microsoft, CrowdStrike, and Delta.

Conclusion

The dispute between Delta Air Lines and Microsoft/CrowdStrike underscores the importance of robust cybersecurity measures for businesses. Airlines and other companies must prioritize protecting their systems from outages, while technology firms must ensure the reliability of their products. As the investigation continues, it is crucial for all parties to approach the situation with transparency and a collaborative spirit to restore trust and minimize future disruptions.